Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. What kind of work does our company do?
2. How long does it take for you to complete my order?
3. What is a "proof"?
4. Why do I need to look at a proof if I've already given you everything I need to have done?
5. Do I still need to approve a proof if I bring my work in on disk?
6. How do I go about getting an estimate from you?

1. What kind of work does our company do?
   Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from the files you provide on disk, or design your brochure from scratch.
   
   Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state-of-the-art production duplicating equipment allows us to deliver work quickly and efficiently.
   
   Printing Services - From one-color to full-color printing, our company has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
   
   Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
   
   Mailing Services - We can work with your mailing list or arrange to purchase a list, merge your information and mail your piece at the appropriate postal method for your time and budget.
   
   
2. How long does it take for you to complete my order?
   This depends on the type of project you are submitting and at what stage we are receiving the work. If you are providing print-ready files, you will save the time it would take to create the digital file for your order. If we are starting from scratch, please allow time for design, proofing and possibly changes to the design. Please contact us and we will look at the current schedule in production and give you a time frame for your job.
   
   
3. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   For Pantone ink jobs, our color proofer simulates the color of the ink but cannot create an exact match to the Pantone number. When we go to press, our press operator will refer to the Pantone swatch book and maintain the color standards created by Pantone, and not match the color proof. This way you can be assured you will get the Pantone number requested.
   
   
4. Why do I need to look at a proof if I've already given you everything I need to have done?
   We strive to do your project right the first time, every time. Some jobs, however, are more complicated or demand more precision than others. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
5. Do I still need to approve a proof if I bring my work in on disk?
   If you have completed the file submission form and provided us the files and printouts requested, an approval should not be needed. If anything on the form is incomplete or missing, or your files are not working properly, we may require you to approve a proof to make sure we were able to accurately troubleshoot your job.
   
   
6. How do I go about getting an estimate from you?
   Since you are already on our website, we suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives. If possible, create a PDF of your file and send it to us so we can see exactly what it is you are producing.